What is accessible wayfinding?

Accessible wayfinding enables all users—including those with visual, mobility, cognitive, or language challenges—to navigate complex facilities independently using tools like kiosks, mobile apps, and digital directories.

How do interactive kiosks improve accessibility?

They provide voice-assisted search, high-contrast displays, wheelchair-accessible positioning, and multilingual support, delivering information through multiple sensory channels.

Can Eye-In support wheelchair-accessible routes?

They provide voice-assisted search, high-contrast displays, wheelchair-accessible positioning, and multilingual support, delivering information through multiple sensory channels.

How do interactive kiosks improve accessibility?

Yes. Our system calculates routes avoiding stairs and barriers, highlighting elevators, ramps, and accessible entrances to ensure barrier-free navigation.

Does Eye-In support multilingual wayfinding?

Our wayfinding app is fully multilingual, with built-in English & French. Other languages can be added upon request.

How does Eye-In support CAN-ASC-2.4 readiness?

Our solutions align with the accessibility principles in the CAN-ASC-2.4 draft, helping organizations prepare for emerging accessibility requirements without claiming certification.

Kiosk Mobile and Voicie Assitant Accessibility

Wayfinding Accessibility

Accessible wayfinding is crucial in complex environments and throughout the built environment to ensure everyone, including individuals with disabilities, can navigate safely and efficiently.

Eye-In Media creates accessible interactive wayfinding solutions for hospitals, university campuses, and other complex facilities within the built environment.

Our system combines interactive kiosks, digital directories, check-in stations, and mobile navigation with QR-code handoff to provide seamless, accessible navigation for all users.

Plan a Wayfinding Demo

Wayfinding Solutions Built for Everyone

At Eye-In Media, we strive to make navigation easier, clearer, and more accessible for every visitor. We understand that patients, students, staff, and guests can experience stress and confusion in large facilities, especially when routes are inaccessible, language barriers exist, or they need to rely on front-desk staff for directions. That’s why we design intuitive wayfinding solutions that help improve autonomy, reduce friction, and go beyond what traditional signage alone can provide. Our solutions are designed to assist people in navigating spaces independently.

Accessibility Is No Longer a Nice-to-Have

Across Canadian campuses and public facilities, accessibility needs are growing — and navigation remains one of the most common barriers. Accessibility Standards Canada provides authoritative guidance on accessibility standards for wayfinding signage and the built environment. Meeting these accessibility standards is essential for inclusive navigation. These numbers show why organizations need more than traditional signage: they need accessible, digital wayfinding experiences that help every visitor, student, patient, and staff member move through complex spaces with more confidence and independence.

27%

Canadians 15+ with a disability (Statistics Canada, 2022 CSD)

20%

Post-secondary-age youth (15-24) with a disability

72%

Of people with disabilities faced physical navigation barriers in public spaces (CSD 2022)

56%

Reported barriers inside/outside buildings as #1 accessibility challenge

80%

Increase in disability registrations at Canadian PSE offices (2013-2021)

One Accessible Wayfinding Experience
Across All Platforms

Eye-In Media offers a comprehensive wayfinding system that integrates various wayfinding elements—including signage, tactile features, and digital aids—to create a unified accessible wayfinding experience.

Wayfinding Kiosk

Mobile & Desktop Wayfinding

Easy to use Check-in Kiosks

From Virtual Exploration to On-Site Navigation

Users search destinations, select wheelchair-friendly routes, and send directions to their mobile devices to confidently navigate and find their way.

Healthcare Laptop Visit to mobile Wayfinding

Explore Remotely

Discover best accessible routes

Navigation On-Site

The system assists users in navigating spaces independently with accessible directions.

Key Accessibility Features

High-Contrast Interface

Enhances readability for users with low vision.

Simplified Navigation Modes

Reduces cognitive load with clear icons and minimal text.

Wheelchair-Friendly Routes

Identifies accessible paths avoiding stairs and barriers.

Voice and Natural-Language Search

Enables spoken queries and audio guidance.

Multilingual Navigation

Supports multiple languages and universal symbols.

QR-to-Mobile Handoff

Transfers directions from kiosk to mobile to continue navigation.

ADA Compliance

Accessible Interactive Wayfinding Kiosk

The kiosk is accessible to people with reduced mobility, thanks to a dedicated mode. The entire interface is then adjusted, and accessibility features such as tactile signage and tactile walking surface indicators are included to assist visually impaired users.

Visual cues, including high-contrast displays and tactile features, are integrated to enhance wayfinding accessibility for all. The route takes into account restrictions related to reduced mobility and provides routes with only elevators and ramps; steps and other obstacles can also be integrated.

Multilingual Wayfinding

Support visitors in their preferred language across kiosks, directories, check-in, and mobile navigation. English and French are built in to help serve both official languages, making it easier for users to identify and reach their desired location.

Additional languages — including Indigenous languages — can be added upon request in collaboration with local language experts.

Mobile Wayfinding Split View with peoples

Mobile wayfinding with Accessibility features

Personal device navigation with audio instructions, adjustable settings, and offline support for uninterrupted guidance. The app is providing real-time audio navigation instructions directly to smartphones and enhancing accessibility for individuals with disabilities.

Mockup Simplified Wayfinding Interface Accessibility

Ultra Simplified Interface

Disabilities Mode

To push accessibility even further, an optional ultra simplified interface can be activated as soon as the user is touches one physical button, or enables the mode. This unique mode on the market allows to reaching users with strong disabilities, including those who are blind, partially sighted, or visually impaired.

The disabilities mode supports these users by providing tactile and Braille elements, such as raised and textured buttons, easier to use than the screen.

Featuring maximum contrast on text and visual elements (no background colors below texts), disabling all animations, and optimized for text to speech. This mode can be combined with physical optional addons such as “accessibility keys” with Braille markup, audio jack, speakers, microphone.

Semantic Search

AI Voice Assistant

Our unique voice assistant is designed to help any person, regardless of ability, navigate spaces by using microphones to listen to natural language requests and use AI search (semantic with vector search) to provide smart results.

Particularly useful for people with disabilities, the voice assistant can also guide step by step with voice instructions.

Designed to Support CAN-ASC-2.4 Readiness

CAN-ASC-2.4 is Canada’s emerging draft standard for accessible wayfinding and signage, emphasizing clearer, multi-sensory, and well-maintained navigation systems.

Technical committees are responsible for developing standards such as CSA B651-18 and, as one example, WCAG 2.1 AA, which ensure compliance for accessible design in public spaces. Eye-In Media designs its solutions to support the accessibility principles outlined in CAN-ASC-2.4, helping organizations prepare for evolving accessibility expectations. Involving individuals with lived experience of disability in the design and review process is crucial, as their insights help identify barriers and create more effective wayfinding solutions.

Clear information delivery

with consistent signage placement at predictable locations

Multi-sensory formats

including visual, tactile, and auditory elements

Tactile and braille requirements

with specifications for raised text, sans serif fonts, and appropriate mounting heights between 1150mm and 1550mm

High colour contrast

with minimum 70% luminance contrast for outdoor signs and non-glare, non-reflective materials

Audio accessibility

with audible signs appropriately loud relative to ambient noise

Digital signage standards

requiring visual clarity, audio content support, and avoidance of flashing elements

Maintenance requirements

ensuring information remains current and accessible

Traditional Signage vs Eye-In Media
Accessible Wayfinding

Feature

Traditional Signage

Eye-In Media Accessible Wayfinding

Maps

Static

Real-time digital maps

Information Format

Visual-only

Kiosk, desktop, mobile, audio, multilingual

Route Options

One-size-fits-all

Wheelchair-friendly, personalized routes

Updates

Manual, infrequent

Cloud-based, real-time

Language Support

Limited

Multilingual interfaces and voice guidance

Navigation Access

Staff-dependent

Self-service, independent navigation

When comparing traditional signage to accessible wayfinding solutions, it's clear that well-designed wayfinding signage is a key component in creating inclusive environments. For example, Eye-In Media's solutions offer features such as real-time digital maps, multilingual interfaces, and personalized, wheelchair-friendly routes that go beyond static, visual-only signs. Additionally, proper lighting control is essential to avoid glare and shadows that can obscure signage, with digital screens this problem is solved ensuring that wayfinding signage remains effective and accessible for all users.

Industry Applications

Healthcare Facilities

Improve patient navigation with appointment check-in integration, department search, accessible route options, multilingual support, and reduced staff interruptions. Accessible wayfinding solutions also help users independently locate accessible washrooms within healthcare facilities.

University Campuses

Support students, international visitors, and event attendees with multilingual interfaces, accessible paths across multi-building campuses, and directories highlighting accessibility services. Effective wayfinding accessibility also includes clear directions and signage to accessible entrances throughout the campus, ensuring everyone can easily locate and enter buildings.

Public and Corporate Facilities

Enhance visitor experience in complex public spaces and corporate campuses with multilingual, accessible, and real-time wayfinding solutions, including custom Kiosk design that features the international symbol to clearly indicate accessibility compliance.

Frequently Asked Questions

What is accessible wayfinding?
Accessible wayfinding enables all users—including those with visual, mobility, cognitive, or language challenges—to navigate complex facilities independently using tools like kiosks, mobile apps, and digital directories.
How do interactive kiosks improve accessibility?
They provide voice-assisted search, high-contrast displays, wheelchair-accessible positioning, and multilingual support, delivering information through multiple sensory channels.
Can Eye-In support wheelchair-accessible routes?
They provide voice-assisted search, high-contrast displays, wheelchair-accessible positioning, and multilingual support, delivering information through multiple sensory channels.
How do interactive kiosks improve accessibility?
Yes. Our system calculates routes avoiding stairs and barriers, highlighting elevators, ramps, and accessible entrances to ensure barrier-free navigation.
Does Eye-In support multilingual wayfinding?
Our wayfinding app is fully multilingual, with built-in English & French. Other languages can be added upon request.
How does Eye-In support CAN-ASC-2.4 readiness?
Our solutions align with the accessibility principles in the CAN-ASC-2.4 draft, helping organizations prepare for emerging accessibility requirements without claiming certification.

Ready to Make Wayfinding More Accessible?

Eye-In Media helps hospitals, campuses, and complex facilities improve accessibility with interactive kiosks, digital directories, check-in, and mobile wayfinding.

Talk to a Specialist