IT expertise serving Quebec's healthcare
Eye-In Media develops innovative technological solutions specifically designed for Quebec healthcare facilities. Our IT dashboard platform offers comprehensive visibility into your critical infrastructure, enabling proactive management and rapid incident response.
With over 10 years of experience in the hospital sector, we understand the unique challenges of IT management in healthcare and the requirements for service continuity.
Key features for optimal IT management
Our platform integrates all the necessary tools for comprehensive and efficient monitoring of your hospital infrastructure.
Real-Time Monitoring of Critical Systems
Continuous monitoring of all your essential hospital systems with instant updates.
Automated alerts with severity levels
Intelligent notifications prioritized for rapid and appropriate response.
Visibility into planned maintenance
Schedule and track maintenance to avoid service interruptions.
Dependency mapping
Clear visualization of interconnections between hospital systems and services.
IT performance KPIs
Key performance indicators to measure and optimize your infrastructure.
Role-based notifications
Targeted alerts based on each team's and user's responsibilities.
Secure user-based access
Granular access control meeting hospital security standards.
Ticketing system integration
Connect to Jira, ServiceNow, or Zendesk to assign and track your incidents in real time.
Document your processes
Gather all information to ensure operation, maintenance, and communication with your service providers.
Service provider information
Detail the service provider information for each third-party supplied system, including the teams to contact in case of difficulty or questions.
Flexible integration
Whether you want to use our documentation system or a third-party solution such as SharePoint, the Jira suite, or Google Workspace, integrate your existing processes into a unified platform.
Supported integrations
Compatible with your existing tools
Google Workspace
Jira Suite
Microsoft SharePoint
Octopus ITSM
Centralized training
From Emergency to Administration — Know what works and what doesn't
Comprehensive visibility for informed decision-making at all levels
Immediate outage detection
Instant identification of issues before they impact patient care.
Proactive communication
Effective coordination between IT, clinical, and administrative teams.
Documentation and training
Consolidate all vendor information and processes to be prepared when an issue is reported.
Strategic use cases
Our solution adapts to all your operational and strategic needs.
Strategic planning
Anticipate future needs through trend analysis and historical performance.
Operational continuity
Ensure uninterrupted critical service operation with proactive monitoring.
Crisis response
Respond quickly to incidents with automated escalation protocols.
Continuous improvement
Continuously optimize your processes using detailed performance data.
Compatible with Quebec healthcare institutions
Our solution is designed to seamlessly integrate with the existing systems at CHUM, CIUSSS, CHU, and all Quebec healthcare institutions. We adhere to the strictest security and compliance standards in the healthcare sector.
CIUSSS
CHU
CHUM
Cliniques
Infrastructure and IT Documentation
Find the complete guide to set up and use your Infrastructure & IT dashboard: manage IT systems, report and track incidents, configure widgets, and more.
Overview of the Infrastructure & IT dashboard
Add or edit an IT system
Edit, archive, and delete incidents
Configure a Widget
Video tutorials: master IT dashboards
Learn to effectively use our Infrastructure & IT dashboard with these short practical videos. From reporting an incident to scheduling maintenance, each step is explained simply to give your teams full autonomy.
