Eye-In Media’s wayfinding kiosk system combines interactive kiosks, virtual assistants, 3D imaging, and augmented reality to deliver intelligent navigation. Scan a QR code or use your mobile device for step-by-step guidance, enhancing the experience for patients, visitors, and staff with intuitive and efficient directions.
Digital Wayfinder - Interactive Maps - Virtual Guide Assistant - Step by step Navigation - Augmented reality - Mobile application - Directional Signs
20 years of innovation with Eye-In Media
Digital wayfinding is the advanced process of navigating complex indoor environments using interactive wayfinding systems and smart technology solutions. Eye-In Media's digital wayfinding kiosks combine touchscreen interfaces, virtual assistants, 3D imaging, and augmented reality to deliver intelligent navigation through hospitals, shopping malls, corporate offices, and other large facilities.
Eye-In's wayfinding software leverages interactive 3D maps, step-by-step directions, and mobile handoff technology to help users locate destinations quickly and efficiently. Our digital navigation systems are particularly valuable in healthcare facilities, where patients and visitors need to find specific departments while integrating seamlessly with EHR systems for appointment-based navigation.
Eye-In's interactive directory kiosks enhance the user experience by offering multilingual support, ADA compliance features, and seamless mobile handoff through QR codes that allow users to continue navigation on their smartphones. For businesses, Eye-In's digital wayfinding solutions reduce staff workload, improve visitor satisfaction, and provide valuable analytics on foot traffic patterns and popular destinations.
Whether deployed as hospital wayfinding systems with appointment integration, retail environments with promotional capabilities, or corporate campuses with employee onboarding features, Eye-In's digital wayfinding technology transforms how people navigate complex spaces. Our solutions make every journey intuitive and stress-free while supporting operational efficiency and enhanced customer experience through cutting-edge virtual assistant technology and real-time updates.
New Intelligent Digital Navigation Kiosk
Eye-In Media is proud to announce the launch of its next-generation healthcare kiosk, equipped with a Mobile Navigation Assistant for hospitals and clinics like Lakeshore General Hospital (CIUSSS West Island of Montreal). Our kiosk guides patients to appointments, and integrates with EHR systems for seamless healthcare experiences.
Thanks to many accessibility features, and a user friendly step-by-step guiding assistant powered with Augmented Reality, Eye-In Media was able to improve the visitor experience. Eye-In recently went a step even further by integrating with the RDV system SMS and emails. Patients will now receive automatically their path in the confirmation SMS and email!
Experience intelligent virtual assistants that guide visitors through stunning 3D environments. Our advanced imaging technology creates photorealistic maps with landmark recognition, eliminating confusion and making complex buildings feel familiar. Transform navigation from frustrating to effortless with immersive digital wayfinding that visitors will remember.
Bridge interactive kiosks and personal devices with seamless QR technology that puts navigation power in visitors' hands. Scan any code to instantly transfer routes to smartphones, ensuring continuous guidance even after leaving the kiosk. Experience mobile wayfinding convenience that follows you wherever you go.
Revolutionize patient navigation with healthcare wayfinding systems that integrate with Electronic Health Records for personalized, appointment-specific directions. Smart integration generates custom routes and sends directions via SMS/email, reducing delays and missed appointments. Transform patient experience with integrated hospital navigation systems.
Ensure confident navigation for all visitors with comprehensive accessibility wayfinding solutions exceeding ADA requirements. Features include adjustable interfaces, audio descriptions, high-contrast displays, and optimized pathways for mobility restrictions. Demonstrate inclusive design commitment with ADA-compliant wayfinding kiosks.
Eliminate appointment confusion with intelligent wayfinding that customizes routes based on scheduled visits and real-time facility information. Integration with scheduling platforms provides personalized directions accounting for wait times and room changes. Improve patient flow with smart healthcare navigation.
Harness data-driven wayfinding with comprehensive analytics revealing visitor patterns, popular destinations, and navigation bottlenecks in real-time. Advanced reporting provides actionable insights into foot traffic and user behavior for optimized facility layouts. Transform understanding with wayfinding analytics that maximize ROI.
The best ideas often come from the ground up. A few months ago, Tara Binning suggested a digital kiosk to modernize the hospital. Emmanuelle Legros found one with directional videos, destination images, and a QR code for mobile navigation—an easy way to help disoriented patients find their way. Thanks to Micheline Béland, the CIUSSS West-Island Montreal Users' Committee, and Monique Guay with Dr. Stephen Rosenthal’s team. Sometimes, a big impact comes from small setups: an outlet, network connection, and a few floor screws. At CIUSSS, we proceed step by step with projects that truly make a difference.
Deliver personalized wayfinding for every user with interactive 3D maps, real-time updates, and multi-language support. From first-time visitors to returning guests, our solution adapts to each journey, creating memorable and stress-free experiences. Interactive kiosks, mobile integration, and augmented reality provide seamless orientation in even the most complex environments.
Empower your guests to find their way independently—reducing lost time and support requests. Digital kiosks and interactive directories provide instant, step-by-step directions to any destination, boosting satisfaction for visitors, employees, and patients alike. Enhance customer service while optimizing staff efficiency.
Multilingual navigation interfaces ensure every user feels welcome and understood. Our wayfinding solution supports multiple languages and dialects, providing directions, instructions, and accessibility features for a truly inclusive experience, no matter the user's origin or needs.
Accessibility features are critical for effective Interactive Kiosks on smartphones and touch screen kiosks, that's why Eye-In Kiosks System provide many accessibility features to ensure our Digital Wayfinders can be used by anyone.
Our digital navigation kiosk is designed to be fully accessible to people with reduced mobility. By activating the dedicated accessibility mode, the interface adjusts for ease of use, ensuring all interactive elements are reachable without obstruction between 15 and 48 inches.
Pathways are optimized to consider mobility restrictions, ensuring smooth navigation for all. Clear, audio-guided directions ensure that everyone, regardless of physical abilities, can navigate complex environments easily.
All our kiosks are fully customizable to align with your brand guidelines and visual identity. From colors and logos to structural design, each unit can be tailored to reflect your unique branding.
Customization also offers opportunities for sponsorship visibility, event-specific themes, fundraising campaigns, and other special initiatives.
Help every visitor navigate with more confidence through accessible kiosks, digital directories, check-in, and mobile wayfinding.
From high-contrast interfaces and multilingual support to voice guidance and wheelchair-friendly routes, our solutions are designed to reduce barriers in complex facilities.
In healthcare settings, digital wayfinding kiosks integrate with systems for appointment scheduling and electronic health records, aiding patient navigation. For example, wayfinders can integrate with appointment reminder systems to send directions with reminders, guiding patients directly to their destination. This integration significantly improves patient navigation and reduces appointment delays, especially in large hospitals.
Digital wayfinding kiosks provide crucial support in hospitals by assisting patients and visitors, particularly in urgent situations. Real-time updates and accurate directions ensure patients can navigate the hospital efficiently, reducing stress and improving the overall healthcare experience.
Additional instructions can also be specified in the wayfinding software for advanced cases such as checkpoint doors, when patients have to ring a bell, wait for an employee or ensure to have the right paper before getting to their appointment.
Digital Wayfinding signage can also be used to broadcast safety measures and instructions on all screens in hospitals, allowing to reduce the quantity of printed messages scattered everywhere and avoid saturating visitors with information.
Shopping malls use interactive wayfinding kiosks to help visitors find stores, services, and amenities efficiently. Integration with promotions, directories, and parking information not only boosts customer satisfaction but also increases foot traffic to retailers and reduces frustration for guests.
In corporate offices, wayfinding kiosks help employees and visitors locate meeting rooms and amenities. They also assist with onboarding new employees, allowing them to find seating, team members, and amenities without hassle. This is particularly beneficial in hybrid work environments where employees may be less familiar with facilities.
Research indicates that 40% of employees waste time finding meeting spaces, which wayfinding kiosks can significantly reduce. The interactive nature of these kiosks also promotes collaboration by helping employees locate spaces for teamwork.
Facility managers benefit from valuable analytics provided by digital wayfinding systems, offering insights into workplace usage for better management.
Digital wayfinding kiosks are deployed in transport hubs to provide travelers with essential information, such as public transit schedules and ride-sharing options. These kiosks aid in seamless navigation through public spaces like city centers and airports, making the traveling experience more efficient and less stressful.
In public spaces, wayfinding kiosks manage foot traffic and improve visitor experience by providing real-time updates and directions. This is useful in busy areas like shopping malls, where visitors need to find stores, restrooms, and parking areas quickly and efficiently.
Digital wayfinding kiosks streamline the attendee experience in conference centers by providing up-to-date event schedules, room locations, and exhibitor directories. Reduce confusion and keep your events running smoothly with real-time navigation and dynamic content updates.
Airports benefit from digital wayfinding kiosks by guiding travelers to gates, baggage claim, amenities, and security checkpoints. Reduce missed flights and improve passenger flow with clear, multilingual, and accessible navigation at every terminal.
On university and college campuses, digital wayfinding kiosks help students, faculty, and visitors navigate large, complex environments. From lecture halls to dormitories and event venues, interactive maps and mobile integration make campus navigation simple and stress-free.
Resorts and hotels use wayfinding kiosks to offer guests instant access to maps, event schedules, and amenity locations. Enhance the guest experience, promote on-site activities, and reduce wayfinding-related questions at the front desk.
Multi-Device Support allows users to access 3D navigation with augmented reality wherever they are. From home, it helps identify key landmarks before arriving at the hospital; on a mobile phone, it provides intuitive real-time guidance, and on kiosks, users can preview the environment before heading to their destination.
The Kiosk System features multiple ways to transfer the path and instructions to the visitor smartphone: Smart QR codes and SMS are the most popular.
QR code functionality is another advanced feature of modern wayfinding kiosks. By generating QR codes, digital wayfinding kiosks facilitate continued navigation on smartphones, enhancing user convenience. This seamless transition ensures users can easily navigate even while on the move.
Augmented reality (AR) transforms the way users interact with indoor spaces. With Eye-In Media’s AR wayfinding technology, users see virtual arrows, 3D objects, and dynamic cues directly overlaid on their environment, creating a seamless navigation experience. This immersive approach enhances spatial understanding and reduces confusion, making it easier for everyone—from first-time visitors to regular guests—to reach their destination confidently. AR navigation is particularly effective in complex settings like hospitals, malls, airports, and campuses, where clear visual cues can dramatically improve orientation and satisfaction.
Digital signage and interactive wayfinding kiosks work together to provide real-time information, clear directions, and engaging content across any facility. Our solution integrates seamlessly with digital displays, enabling centralized control over maps, directories, event updates, and safety messages. Eye-In Media’s kiosks double as digital signage when not in use, maximizing ROI and ensuring essential communications reach every visitor. Promote offers, display emergency alerts, and keep your venue dynamic and user-friendly with our all-in-one digital navigation system.
Step-by-step guidance ensures every user reaches their destination without confusion. Our wayfinding system generate precise, turn-by-turn instructions based on real-time data, providing visual maps and audio cues that adapt to each user’s location and needs. Whether in large hospitals, multi-level shopping centers, or busy transit hubs, Eye-In Media’s interactive wayfinding delivers accurate routes, highlights key landmarks, and supports accessibility requirements. Reduce lost visitors, improve overall satisfaction, and make navigation effortless with our intuitive guidance features.
Our team digitizes your existing facility maps, streamlining visuals to match your brand guidelines. The result is an infinitely scalable vector map that is optimized for clarity and usability. Each map is validated during on-site visits to ensure accuracy and functionality.
Digital Wayfinding Maps not only save costs by replacing traditional printed maps with easily updatable digital displays, but they also increase operational efficiency. Your wayfinding maps can provide multiple customized layers of informations tailored for different audiences, such as the IT department, construction workers, emergency vehicles.
Multiple Digital Wayfinding Signs can also be integrated in the wayfinding maps and digital directory to enhance customer experience and improve customer statisfaction even further.
Here is an example of a digitized map created for Lakeshore General Hospital.
Your wayfinding kiosk is more than a navigation tool—it's a data treasure trove. Our dashboard transforms kiosk data into actionable KPIs, empowering you to make smarter decisions.
Our intuitive content management platform lets you easily update maps, directories, and routes in real time—no technical expertise required. Whether you need to change room names, update facility layouts, or add new amenities, everything is accessible through a simple dashboard. Empower your team to keep navigation information current, reduce maintenance time, and provide an always-accurate experience for users.
Wayfinding Directory and Kiosks are not only for indoor usage, but fully compatible for outdoor digital wayfinding also. Deploying wayfinding kiosks outdoor allows users to receive maps directions in large public spaces such as college campuses, smart cities or train stations, to reach desired destinations with turn by turn directions.
Our indoor wayfinding kiosks combine intuitive touchscreen technology with powerful software to help visitors, patients, and staff easily find their way in malls, hospitals, office buildings, and more. Fully customizable, these kiosks offer real-time directions, emergency alerts, and integration with building systems for a modern, connected user experience.
