Showcase your directory, guide shoppers to the right destination, and improve the in-mall experience with an interactive wayfinding kiosk built for retail environments.
Eye-In Media’s Eye-Intelligence cloud based suite of Customer Relationship Marketing (CRM) applications brings to brick-and-mortar establishments the methodology and technology of 1-to-1 marketing that has been enormously successful in influencing online purchases. It offers robust analytics and marketing tools that enable retailers to respond in real-time to the shopping habits, return frequency and unique profiles of each shopper in their establishment.
Because your branding is important, welcome your guest with a beautiful customized welcome page with personalised advertisements, using a simple and intuitive design tool.
Understand foot traffic, visitors, frequency of visits and dwelling time
What are your customers doing when they are in your store? How much time are they spending and where? Where are your busiest and most valuable highest locations?
Our databases track over 250 different user attributes, including customer profiles, journeys, loyalty programs, and more.
13%
Conversion Rate
We achieved a 13% conversion rate with simple steps and traditional segments, without using elaborate marketing strategies.
60%
Engagement in Surveys
60% participation rate in surveys, and 20% in contests, showing strong user engagement.
2-3x
Higher Conversion Rates
Our targeted marketing delivers 2-3 times higher conversion rates compared to traditional marketing by focusing on precise segments.
Results and Statistics
Get better results with database-driven marketing
Our database-driven marketing strategy allows us to deliver impressive results, with higher conversion rates and engagement rates, by focusing on precise segments.
Wayfinder and Directory Kiosk are fully customizable. With advanced accessibility features, these kiosks enhance visitor experience by offering quick access to directories, maps, and essential services. Our solutions can seamlessly extend into a website and mobile application, ensuring information is always accessible.
Our Website Editor allows to create beautiful websites and interactive kiosks. Powered by a complete responsive Block System, it makes it easy to create advanced websites, without the need to code anything. Push updates instantly to your website and your kiosks with our centralized
Your Own Database
Items and Categories Management
Our CMS allows to create and manage any type of items, no matter if you want to list your stores, employees, room, services. This provides an easy way to manage the content of the website, without having to edit the website itself. This simplify and separate access to the website, giving the proper tool based on their position and role.
Heatmap & Customer Journey
Combine powerful data with geolocation technology
Have more visibility on the habits and behaviors of your physical traffic: the number of visits, the time spent in your establishment, etc ...
Which areas have the most trafic? Optimize your store layout.
Geolocalised ads
Increase the effectiveness of your content, rent virtual advertising space to generate a direct ROI.
Customer Journey Analytics for Shopping Malls
View your Shopping Mall like you have never seen it! Our beautiful map not only allows you to manage all your equipment visually, but to also view your customers, who and where they are, where they went.
Uncover valuable insights into spending patterns to identify high-value areas within your shopping mall. Track key trends in store performance, optimize tenant placement, and create synergy that enhances the overall shopping experience.
Build detailed customer personas based on profiles and shopping habits to refine your advertising strategy and drive more sales for your tenants!
Engage Customers by adding a gamification layer on top of your communication and marketing strategy. With Contests and Mini Games you can reward and build Loyalty with your Customers.
Mobile Customer Service
Live Chat
Offer 1st class experience to your visitors by providing an easy way to get answers and find information easily through a single entry point. Thanks to predefined Questions/Answers, you can improve your efficiency, train your employees and provide a centralized Customer Service for multiple Establishments.
1 to 1 Communication
Newsletter and Segmentation
Create beautifully personalized and responsive email to your customers and visitors. Promote your products and your events to create more engagement and encourage visitors to come back and purchase again. Why separate your contact list when you can use the same database than your other marketing tools?
Example of Customers Implementation
Example of real implementation of Kiosks, Signage and Wi-Fi by Eye-In Media
