CASE STUDY / HEALTHCARE / SHERBROOKE
CHUS Fleurimont Hospital: digital wayfinding delivered in under 4 months
On September 22, 2026, Fleurimont Hospital (CHUS, the university hospital centre of Sherbrooke, Quebec) launched a digital wayfinding tool built by Eye-In Media. Patients and visitors find their way on two interactive kiosks at doors 1 and 3, or on their own phone by scanning a QR code, with no app to download. Funded by the Fondation du CHUS, the project was delivered in under 4 months, on budget and on schedule.
01 / LAUNCH
Sep 22, 2026
Official launch
02 / TIMELINE
Under 4 months
From kickoff to launch
03 / ACCESS
2 kiosks
Main entrances, with transfer to mobile
04 / PARTNER
Fondation du CHUS
Project funding
01 / THE CHALLENGE
What problem did Fleurimont Hospital need to solve?
Every day, patients and visitors were getting lost in the corridors. To find their appointment, they asked security guards or the first employee they met.
The opening of the Pavillon Enfant-Soleil and the new emergency department added 34,500 m² (371,000 sq ft) on five levels to the site. More floor space meant more corridors and more questions for staff.
02 / THE IDEA
Where did the idea come from?
The idea came from the security team. Guards saw disoriented people every day and spent part of each shift giving directions. They asked for a wayfinding tool.
The Fondation du CHUS believed in the project and funded it. The users' committee (the patient representative body every Quebec health institution has) was involved at every step, with concrete feedback on destinations, labels and routes, and a commitment to drive adoption on the floor.
"When people come to the hospital, there's often an element of stress that makes them more likely to have to search for their way." Nadia Mathieu, Project Manager, Pavillon Enfant-Soleil and new emergency department, CHUS Fleurimont Hospital (translated from La Tribune)
03 / THE SOLUTION
How does the wayfinding tool work?
Patients and visitors pick an access point, then follow 4 steps.
The kiosks act as starting points at the main entrances. A QR code on the kiosk screen transfers the route to the visitor's phone so they keep it in hand while walking. QR codes placed around the hospital need no screen, no power and no network.
Open the tool
Open the tool from a kiosk, a QR code inside the hospital, or visitechus.ca
Search
Type the destination in the search bar.
Choose a starting point
Select the starting point.
Follow the route
Follow the route step by step, with a 360° photo and the floor map.
On site
01 / ENTRANCE
The kiosk
At the main entrances
02 / ON SITE
The QR code
In a corridor
03 / PHONE
The route
360° photo and floor map
04 / DELIVERY
How was the project delivered in under 4 months?
The schedule held because each party had a clear role, and reviews with the users' committee happened along the way instead of at the end.
Thanks to Eye-In Media CMS system which powers the Wayfinding Application, the application was functional since day 1, which allowed testing and improving the application really early in the implementation process.
05 / THE RESULTS
What are the results since launch?
Patients and visitors now find their way throughout the hospital, on the kiosks or on their phone. The platform measures usage per kiosk and per QR code, which shows the hospital where people look for directions and which destinations are most requested.
Statistics shows a strong engagement, with more than 200 daily routes requested.
"We can see this as a pilot project. We can already see how successful it's going to be. Eventually, it's a project we'd like to roll out elsewhere across Santé Québec – Estrie – CHUS." Nadia Mathieu (translated from La Tribune)
Does the tool replace volunteers?
No. People comfortable with a phone or a GPS find their way on their own. Volunteers and reception staff can then spend more time with the people who need a human guide.
EYE-IN MEDIA
Nathalie Azoulay
"Wayfinding solutions don't replace volunteers, they complement them." Nathalie Azoulay, President and CEO, Eye-In Media (translated)
FONDATION DU CHUS
Martin Clermont
"This technology helps make the experience calmer for everyone." Martin Clermont, Executive Director, Fondation du CHUS (translated)
In the media
MEDIA COVERAGE
Radio-Canada Estrie
MEDIA COVERAGE
TVA Nouvelles
La Tribune: "Un nouvel outil pour s'orienter à l'Hôpital Fleurimont", September 22, 2026
EstriePlus: "Un nouvel outil pour trouver son chemin à l'Hôpital Fleurimont"
Santé Québec – Estrie – CHUS official announcement, September 22, 2026
What this project shows for your hospital
01
Move quickly
A hospital project can ship in under 4 months, on budget, when the need is clear and the right people are at the table.
02
Start on the floor
The best ideas often come from the floor. Here, the security team.
03
Involve users
The users' committee speeds things up instead of adding a step: continuous feedback avoided rework.
04
Keep access simple
No app to download, so adoption does not depend on an app store.
Foundations can fund a patient experience gain donors see from the moment they walk in.
To hospital leaders, foundations and patient committees: if the idea already exists in your building, what's missing is the right partner to deliver it.
Frequently asked questions
- Do patients need to download an app to use the Fleurimont Hospital wayfinding tool?
No. The tool runs in the phone's web browser, from a QR code, a kiosk or visitechus.ca.
- How long does it take to deploy digital wayfinding in a hospital?
At Fleurimont Hospital, the project went from kickoff to official launch on September 22, 2026 in under 4 months. Timelines vary with the number of buildings, floors and destinations covered.
- Who funded the project?
The Fondation du CHUS. Hospital foundations can fund this type of patient experience project, whose impact is visible at the front door.
- Interactive kiosk or QR code: which one?
Both work together. A kiosk needs a screen, an enclosure, power and network, and belongs at main entrances (typically 1 to 4 per facility). QR codes need no infrastructure and go up by the dozen: parking, elevators, appointment letters.
- What happens when a department moves?
Floor maps and destinations are updated in the Eye-In Media platform, with no reprinting and no need to replace the QR codes already installed.
- Does the tool replace volunteers or reception staff?
No. It lets independent visitors find their own way and frees volunteers for people who need help.
- Can we start with one site and expand later?
Yes. Fleurimont is considered a pilot, and CHUS intends to extend it to other facilities in its network.