Lakeshore General Hospital Launches a New Intelligent Navigation Solution Developed by Eye-In Media
Lakeshore General Hospital is making a leap forward in innovation by unveiling a new generation of wayfinding solutions developed by Eye-In Media. Designed to address the challenges faced by patients, visitors, and staff in complex hospital environments, this revolutionary technology goes beyond traditional interactive maps, offering a guided, visual, and auditory experience through every step of the journey.
A Response to the Limitations of Traditional Wayfinders
Traditional wayfinding systems, though interactive, often rely on maps that many users find difficult to read or follow. To address this, Eye-In Media has developed an innovative solution: a virtual assistant that guides users step by step using a combination of text, voice, and visual instructions. This system integrates 360° images of landmarks along the route, a compass, and directional arrows to effectively guide users through the space.
One unique aspect of this system is the constant description of the user’s surrounding , aligned with the actual visuals of the location. This greatly simplifies the understanding of routes and reduces the risk of confusion.
Human-Centered Design
The Eye-In Media team incorporated cognitive psychology principles into the design of this solution. When navigating, visualizing where to go from the starting point and the final destination is crucial to understanding the steps to take. By taking this into account, along with the perception of the distance to travel, the system reduces user stress and anxiety, making hospital navigation easier.
An Inclusive and Accessible Solution
To meet the needs of a segment of the population less comfortable with digital technology or the internet, Eye-In Media included a feature that allows users to print their step-by-step route. This service is available both on-site through kiosks and from home when scheduling appointments. This way, users can plan their visit in advance, print their itinerary, or save it on their mobile phone.
This feature is also aimed at caregivers, who often need to plan the route to ensure the comfort of the person they are accompanying. Knowing in advance the distance to travel, proximity to entrances, and availability of seating or equipment like wheelchairs can reduce the stress of these often-challenging visits.
Features Adapted to All Devices
Whether at home, on the way to the hospital, or already on-site, users have access to an interface tailored to their environment and device: computer, tablet, smartphone, or touch kiosk. This flexibility is the result of thoughtful consideration of the varied needs of users, ensuring a smooth and intuitive navigation experience.
Continuous User Feedback
To continuously improve the system, Eye-In Media has implemented a feedback collection mechanism, including a user satisfaction rating system. Additionally, users can directly report errors or suggest improvements, allowing the solution to evolve over time.
The team has also integrated analytics tools that capture various key performance indicators (KPIs) useful to hospital management. These data help identify the most frequented paths, peak times, and other strategic information to optimize internal organization.
A Custom Solution for the Healthcare Sector
The development of this solution is the result of close collaboration between the hospital's communications team, general management, and Eye-In Media’s experts. Through several iterations and extensive testing, this multidimensional solution combines technological innovation with a deep understanding of user needs.
By combining visual, auditory, and interactive guidance, Eye-In Media has not only addressed the challenge of hospital navigation but also paved the way for smoother and more efficient hospital infrastructure management.
With this launch, Lakeshore General Hospital becomes a model of modernity and efficiency in hospital wayfinding, benefiting patients, visitors, and employees.