Struggling to Choose Between a Heat Map and the Customer Journey? Let Us Help
Posted in WiFi CRM on Jun 26, 2018

It can be overwhelming to choose marketing strategies, let alone know which version of proximity technology is best for your business. That’s what we’re here for. So what’s the difference between looking at a heat map and at a customer journey? For starters, heat maps are associated with the end result. The customer journey consists of one person’s point of view.

Are Gift Cards Falling Behind?
Posted in Business tips on Jun 20, 2018

While gift cards are a smart marketing strategy that gets customers in the door and encourage higher spending, they don’t really shine when it comes to learning about who the customers are. There isn’t a perfect way to track where/when/if a gift card was used.

GDPR and WiFi: Is It the end of the Free Guest Connection?
Posted in WiFi CRM on Jun 15, 2018

At Eye-in Media, we believe WiFi represents a good investment because it greatly improves the customer’s experience and can play a role in their loyalty to your brand. However, in order to be able to defray the costs of providing free wifi to their visitors, some companies may sell the data collected to marketing companies. The GDPR law now puts an end to this practice

Is the Future of Retail A Lonely One? (We Hope Not)
Posted in Business tips on Jun 12, 2018

When you walk by a restaurant and can’t help but notice that the lineup for a table curls around the outside of the building, you know the food has to be out of this world. You opt to reserve a table as soon as possible, knowing there’ll be tons of others wishing they had your seat. There’s an unspoken togetherness that comes along with the act of consumption. Whether it’s in a restaurant or on a shopping trip, it’s common for us to find comfort in consuming as a collective.

Screens and Social Media Posts: Ardene Gets It Right
Posted in Social Media on Jun 11, 2018

Stores aren’t typically the first place your think of when planning where to socialize, but retail company Ardene is changing that. According to strategy, the retailer recently opened a new location in Carrefour du Nord, a mall in Saint-Jérôme, Quebec, that “embraces the gen Z lifestyle.” With plans to upgrade their in-store experience, Ardene is dedicating areas of their stores to “hanging out” -- spaces are set up to charge phones and take photos for social media posts.

Hospital WiFi: An Opportunity for 1-to-1 Communications
Posted in WiFi CRM on Jun 01, 2018

In a hospital, Wi-Fi is more than just a free commodity. Hospitals can use landing pages to promote their own online content, which is expensive to maintain but hardly looked at. Why not be user-friendly? Why miss out on such a perfect opportunity to communicate?

Why the in-Store Experience isn't Going Anywhere
Posted in Business tips on Jun 01, 2018

Shopping online removes the excitement of whatever newness you’re about to experience. Sure, you can do it from your bed, but is it really fun every time? E-commerce does not provide the endorphin rush one gets from an in store experience, finding the perfect product by pure chance and leaving with it.

At what Level of Digital Signage are you?
Posted in Digital Signage on May 31, 2018

Did you ever wonder what would digital signage do for your business? Well, it depends on how you are going to use this technology! Here are three levels of digital signage users and why you want to be on the third level, the level where screens are used as a strategic interactive marketing tool.

GDPR requirements: Your Canadian Company is not Exempt!
Posted in Business tips on May 30, 2018

European Union, that’s pretty far from Canada, so you should not be affected by this new law, right? Wrong! Any company susceptible of collecting data from an EU resident/citizen has to comply to the General Data Protection Regulation requirements.

Looking To Provide An Interactive Customer Experience? Giant Screens Are Not The Answer
Posted in Digital Signage on May 27, 2018

Why is it that companies are automatically drawn to using large screens when it comes to providing an “interactive customer experience”? Where’s the novelty in that? Customers want to be able to engage with the signs they see, and large screens don’t necessarily encourage that. Most of the time, the easiest way for customers to engage with companies is to start small, with the screen we know all too well.